Now Offering Extended Health Direct Billing!

Frame 2 - Waiting Room TV imagesDIRECT BILLING


Salt Spring Island Wellness Centre is excited to announce Direct Billing for select insurance companies. Register with us and we take care of all the paperwork for you! This feature will save you time and effort to submit your receipts to your insurance provider, and will reduce any upfront out of pocket expenses related to your treatment.


We can direct bill the following insurance companies:

– Chambers of Commerce Group Insurance Plan

– Desjardins Insurance

– Great West Life
– Sun Life Financial
– Manulife Financial
– Cowan Insurance Group
– Maximum Benefit
– Johnson Inc

– Johnston Group
– Industrial Alliance


We offer this service at no extra charge.


How does direct billing work?

We will ask you to fill out a Direct Billing Form which will give us your policy number/ID and we submit your claim through Telus e-claims.

Will I need to pay anything?

You may need to pay the remainder of the visit fee, according to the e-claims response. In example, if you are covered 80% of your 75$ visit fee, you will need to pay 15$ (e-claims will “pay” the remaining 60$ to the clinic). It all depends on your individual coverage and e-claims response. We will ask that you fill out a credit card pre-authorization form for any costs that are outstanding.



What treatments can you direct bill for?

We can direct bill for Naturopath, Physiotherapy, Registered Massage Therapy and Acupuncture. Each individual plan may have different coverage with regards to each treatment type.

Can I check what my exact coverage is or how many visits are covered?

The web e-claims submission portal is not designed to check statements/limits/policies etc.

If you want to check your coverage, remaining balance, deductible or other benefits related policies, please contact your insurance provider directly.

Can I use direct billing to prepay for my future visits?

No, we can only direct bill for visits that already took place.

What if I have several insurance plans? Can you help to coordinate them?

Unfortunately, at this time we do not offer any coordination of benefits. We can only direct bill one plan. You will have to contact the other plan provider on your own.

Do I get a receipt if I direct bill?

You will get a receipt only for the portion that you pay in the Centre for the portion that is not covered by the plan. We can also print the statement of direct billing submission to e-claims if you would like that.

What if you cannot process my direct billing, i.e. due to e-claims submission portal being down?

You will pay for your appointment the regular way i.e. cash, debit or credit card. We will provide you with a receipt and you can submit it to your plan.